A trip to the Emergency Room can be stressful and confusing if you do not know what to expect. Here are some answers to commonly asked questions about you and your pet’s visit to Alabama Emergency & Critical Care.
One of our trained nurses will perform triage--an initial assessment to determine whether or not your pet is in critical or stable condition. Pets in stable condition may remain with you until a veterinarian is available to perform a thorough physical exam. Less stable or critical animals will be moved immediately to the treatment area of the hospital, which is closed to anyone other than staff for further evaluation and treatment.
Our hospital is managed much like a human emergency room. Critical patients will be handled prior to non-life threatening illnesses. This can mean a longer wait to see a veterinarian than you are used to. Patients are treated in order of severity, with critical and unstable patients being assessed and treated first before moving forward with other, more stable patients. Be assured, however, that each pet and client will be treated with the same thorough care when it is your time to see the doctor.
One of our staff members will discuss various treatment options with you regarding your pet. Should it become necessary for your pet to be hospitalized, we will discuss a treatment plan and associated estimated costs with you. While your pet is in our hospital, we will communicate with you often regarding the medical status of your pet.
We know that you are concerned about your pet. Please feel free to call or ask at any time. Our doctors or technical staff will provide you with information as soon as they are able to step away from the treatment of patients. Pet owners will always be notified immediately if the pet becomes critical or remains unstable.
We understand how concerned you are when your pet is in the hospital. When your pets are hospitalized at Animal Emergency & Critical Care, they are carefully monitored and you will receive frequent updates on your pet’s condition. Visitation with your pet may be possible depending on their condition and the number of other patients we have in the clinic at that time. We ask that you call ahead and speak to one of our veterinary team members about visiting your pet is possible.
We accept cash, Visa, Master Card, American Express, Discover and CareCredit. Please ask a staff member for more information.
Your veterinarian entrusts us with the care of your pet when they are unavailable. We provide emergency veterinary care for your pet and overnight hospitalization for critical patients when regular veterinarians are closed; we are an extension of your family veterinarian.
As your pet recovers, we want you to be comfortable with the nursing and healing process. Before we release your pet, we will discuss any transfer or home-care instructions with you including any bandage and incision care, as well as information about prescribed medications. Please ask any questions that you may have. We will give you a copy of the medical record as well as fax a copy to your regular veterinarian.
Yes, we will fax a copy of your pet’s medical record to your regular veterinarian. A copy of the radiographs will be made available to them as well.
We understand how stressful and difficult an emergency experience with your pet can be. Please let us know if there is anything more we can do to help you through this difficult time.