Our front desk staff will greet you and obtain as much information as possible regarding the nature of your pet’s emergency when you arrive. They will ask important questions that help us determine how critical your pet’s condition may be. This allows us to help more time-sensitive patients efficiently.
Our hospital is managed much like a human emergency room. Critical patients will be handled before non-life-threatening illnesses. Any patients that appear critical or have an issue that could become critical may be taken to our treatment area for further evaluation and/or treatment. Patients with non-life-threatening injuries will remain with their owners until seen by the veterinarian. As with all medical facilities, some basic information about you and your pet will be required.
Serious, life-threatening emergencies are a priority and will be dealt with before other patients with less severe conditions. Triaging and time-sensitive emergencies can, at times, cause longer wait times for less-critical patients, but we strive to be efficient and have a well-trained staff that minimizes wait times as much as possible.
Once our veterinarian has thoroughly evaluated your pet, a treatment plan and cost estimate will be provided to you. We are happy to answer any questions you may have regarding your pet’s treatment or disease process. We do require a full deposit of the estimate if your patient is hospitalized. We accept various payment options, and if your pet has insurance, we are happy to fill out the forms and assist you with the insurance claims process.
Our goal is to provide every patient with the best possible care and educate our clients to the best of our ability. We strive to have an efficient process and to keep you informed about wait times. Thank you for your cooperation and understanding.
Before any treatment is started, you will be given an estimate of the cost of the recommended treatments for your pet’s diagnosis. You will be given the option of accepting all the recommended treatments or some of them depending on your pet’s condition. The doctor and technician on the case will discuss all treatments with you. If you have questions, please feel free to ask our staff members. Viewing all treatment estimates and cost allows you to accept the care for your pet that you are comfortable providing. A deposit (the lowest end of the estimate) will be required before any treatments. Unfortunately, the nature of an emergency practice necessitates this as our relationship with you is often brief. Thank you for your understanding of our policies.
At Animal Emergency & Critical Care, we accept the following forms of payment: cash, CareCredit, Scratchpay, and all major credit cards. We are unable to offer credit due to the brief nature of our relationship. Payment is due at the time of service. Thank you for your understanding.
CareCredit helps you pay for out-of-pocket healthcare expenses for you, your family, and your pets. Once you are approved, you can use it to help you manage health, wellness, and veterinary costs not covered by insurance. When unexpected veterinary emergencies arise, the CareCredit card gives pet owners the peace of mind needed to care for their pets when they need it most. Unlike traditional pet financing or veterinary payment plans, the CareCredit credit card gives you the flexibility to use your card again and again for your pet’s procedures. It even covers routine veterinary costs.
Your CareCredit healthcare card will cover emergency veterinary visits, critical care hospitalization, and emergency surgery.
When your pets are hospitalized at Animal Emergency & Critical Care, they are carefully monitored, and updates on your pet’s condition are given frequently. While we know you would like to see where your pet is kept, it is often difficult for us to allow visits to the treatment area. We are often in the middle of treating other emergencies, so it is difficult to spare one of our team members for a tour. Visitation with your pet may be possible depending on their condition and the number of other patients we have in the clinic at that time. Ask one of our veterinary team members if visiting your pet is possible.